Refund policy

Returns & Refunds Policy

Your Right to Cancel (Consumer Contracts Regulations 2013) If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. After cancelling, you have a further 14 days to return the items to us.

To exercise your right to cancel, please contact us at Suellas.online@gmail.com before the 14-day cancellation period expires.

Our 30-Day Return Policy In addition to your statutory rights, we offer a 30-day return window from the date you receive your order. Items must be returned in their original condition — unused, with any tags attached and in original packaging. Proof of purchase is required.

To start a return, you can contact us at Suellas.online@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Suellas.online@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to make a separate purchase for the new item. and to return the item you have for a refund.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Suellas.online@gmail.com.