Terms of service

Terms of Service

Last updated: August 2026

These Terms of Service govern your use of suellas.co.uk and any purchases you make from us. Please read them carefully before placing an order.

1. Who We Are

Suellas is a UK-based online retailer. You can contact us at Suellas.online@gmail.com or by post at 1 Bowes Villas, Felderland Lane, Worth, Deal, CT14 0BS, United Kingdom.

2. These Terms

By placing an order with us, you agree to these Terms of Service. We may update these terms from time to time — the version in effect at the time of your order will apply to that order.

3. Ordering and Contract Formation

When you place an order, you are making an offer to purchase. A binding contract is formed when we send you a dispatch confirmation. We reserve the right to decline any order, for example if an item is out of stock, if a pricing error has occurred, or if we are unable to verify payment. If we cancel your order after payment has been taken, we will issue a full refund promptly.

4. Pricing and Payment

All prices are shown in pounds sterling (GBP). We take reasonable care to ensure prices are correct, but errors may occasionally occur. If we discover a pricing error on your order, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund.

Payment must be made in full at the time of ordering.

5. Delivery

We aim to dispatch orders by the next working day. Delivery timescales are estimates and may be affected by factors outside our control, including courier delays. For full details, please see our Shipping Policy.

6. Returns and Refunds

Your right to return goods is set out in our Returns and Refunds Policy. Your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 are not affected by these terms.

7. Faulty or Misdescribed Goods

If goods are faulty, not as described, or not fit for purpose, you have rights under the Consumer Rights Act 2015, including the right to a repair, replacement, or refund. Please contact us at jSuellas.online@gmail.com as soon as possible.

8. Intellectual Property

All content on this website — including text, images, logos, and design — is owned by or licensed to Suellas. You may not reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, our liability to you in connection with any order is limited to the total value of that order. We are not liable for any indirect or consequential losses. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Your Statutory Rights

Nothing in these Terms of Service affects your statutory rights as a consumer under UK law.

12. Contact

For any questions about these terms, please contact us at Suellas.online@gmail.com.