Shipping policy

Shipping Policy

 

Shipping Costs

Our shipping rates try to reflect the actual cost of sending your parcel. We combine multiple items into a single parcel wherever possible. We've chosen not to offer "free shipping" because doing so would require us to build the cost of postage into the price of every item — meaning customers buying multiple items would effectively pay for shipping several times over. Keeping shipping as a separate, transparent charge gives you the best overall price.

Packaging

We reuse packaging materials wherever possible — boxes, bags, bubble wrap and other materials received from our own suppliers. This reduces unnecessary waste and helps keep our costs (and your prices) down.

Dispatch Times

We aim to dispatch all orders no later than the next working day after your order is placed. If there is any delay, we will contact you promptly and give you the opportunity to cancel your order if needed.

Standard Shipping

Our standard service uses Royal Mail 48hr, Evri 2–3 day, or a comparable tracked service. The service used may vary depending on the size, weight, or destination of your parcel, as not all couriers cover all areas. If you have a preference, please contact us before placing your order.

Express Shipping

Our express service uses Royal Mail 24hr, Evri Next Day, or a comparable service. We aim to dispatch in time to reach our local courier drop-off for the earliest available collection, though collection times can vary and are outside our control. and so this isn't guaranteed

If you require a guaranteed next-day service, please contact us before placing your order and we will do our best to accommodate you.

Delays

Delays can occur, particularly during busy periods such as Christmas and other peak times. We will try to select the most reliable service available, but we cannot guarantee delivery times once a parcel is with the courier. We recommend ordering in good time if you have a deadline.

Lost Parcels

Couriers occasionally lose parcels. We will only treat a parcel as lost — and issue a refund or send a replacement — once the courier has formally accepted liability for the loss. We will keep you informed throughout this process.

If a courier confirms delivery but you have not received your parcel, this becomes a dispute between you and the courier. We will assist wherever we can, but our ability to intervene once delivery has been claimed by the courier is limited.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.